14-4 What are the principal risk factors in information systems projects, and how can they be managed?

• Identify and describe each of the principal risk factors in information systems projects.

• Explain why builders of new information systems need to address implementation and change management.

• Explain why eliciting support of management and end users is so essential for successful implementation of information systems projects.

• Explain why there is such a high failure rate for implementations involving enterprise applications, business process reengineering, and mergers and acquisitions.

• Identify and describe the strategies for controlling project risk.

• Identify the organizational considerations that should be addressed by project planning and implementation.

• Explain how sociotechnical design practices can mitigate human and organizational issues that arise when building information systems.