Of the Big Five personality characteristics, what might explain why conscientiousness is the most valid predictor across many types of jobs?

7 – 9. Why is emotional intelligence particularly important in service jobs?

7 – 10. Choose a job you know well. Develop three job – relevant situational interview questions

(“What would you do if . . .” or “Tell me about a time when . . .”) to use with applicants for that job.