An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls during

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An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls during the previous week, as shown on the next page. Using the data, make a check sheet for the problem types for each customer type, and then construct a Pareto chart for each type of customer.

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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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