When would outsourcing customer service be a good idea? When would it be a bad idea?

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Operations Management A Supply Chain Process Approach

ISBN: 978-1483383064

1st edition

Authors: Joel D. Wisner

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Question Posted: Apr 27, 2018 01:34 AM

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When would outsourcing customer service be a good idea? When would it be a bad idea?

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When customer contact centers and other customer support personnel represent a significa...View the full answer

Operations Management A Supply Chain Process Approach

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