Which of the following possible responses by a customer who is faced with a stockout is the

Question:

Which of the following possible responses by a customer who is faced with a stockout is the most costly to the firm?

a. Lose the sale and lose the customer.

b. Lose the sale.

c. Lose the sale of one item, but the customer purchases another item.

d. Customer waits for the item to become available

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For book-img-for-question

Operations Management

ISBN: 9781260547610

2nd International Edition

Authors: Gerard Cachon, Christian Terwiesch

See More Books

Question Posted: Aug 12, 2020 02:02 AM

See More Questions

What should a restaurant server do who is faced with a customer who an irate customer who has received undercooked food after a long wait? How can they avoid a service failure by being empowered?...
Which of the following accounts would most likely vary directly with the level of firm's sales? Discuss eachbriefly Ys No Cash Marketable Sec. Acct. Payable _Notes payable Plant and Equip Inventories
Which of the following two firms is more vertically integrated? How can you tell? a. Firm A has included manufacturing, sales, finance, and human resources within its boundaries and has outsourced...
Show that for a linear ODE y' + p(x)y = r(x) with continuous p and r in |x - x 0 | < a Lipschitz condition holds. This is remarkable because it means that for a linear ODE the continuity of f(x, y)...
How good are you at estimating? To test a subject's ability to estimate sizes, he was shown 10 different objects and asked to estimate their length or diameter. The object was then measured, and the...
What was the decisive factor for your termination? Why did you quit your last job?
Comparing the Costs of Credit Cards. Bobby is trying to decide between two credit cards. One has no annual fee and an 18 percent interest rate, and the other has a $40 annual fee and an 8.9 percent...
Pike Seafood Company purchases lobsters and processes them into tails and flakes. It sells the lobster tails for $20 per pound and the flakes for $15 per pound. On average, 100 pounds of lobster are...
5 ints On January 1, 2018, Canseco Plumbing Fixtures purchased equipment for $36,000. Residual value at the end of an estimated four-year service life is expected to be $6,000. The company expects...
Cary Company manufactures two models of industrial componentsa Standard model and an Advanced Model. It has provided the following information with respect to these two products: Standard Advanced...
A restaurant has annual sales of $420,000, an average inventory of $6000, and an annual cost of goods sold of $264,000. What are the restaurants days-of-supply of inventory?
A retailer has annual sales of $500,000 and an average finishedgoods inventory of $15,000. If the retailer sells each unit for an average of $25 and purchases the units for $15, what is its annual...
If a company has two operating (selling) departments (shoes and hats) and two service departments (payroll and advertising), which of the following statements is correct? (a) Wages incurred in the...
reflective account of your development as a postgraduate learner since joining SBS considering the points below. Critically reflect on one or more points below: Assessment Criteria Use a reflective...
Technology, strategy, size, and environment are among the factors that influence leaders' choice of organization structure (Schulman, 2020). The leaders must consider the technology to be used in the...
6. Answer the following briefly. a.What is the metric and its hurdle rate for an "Enterprise" to increase its enterprise value? b.What is the metric and its hurdle rate for the corporation's equity...
Name the two major preceding management theories that contributed to the development of quality management theory. Briefly explain the major concepts of each of these preceding theories that were...
922-19x 8 After finding the partial fraction decomposition. (22 + 4)(x-4) dx = dz Notice you are NOT antidifferentiating...just give the decomposition. x+6 Integrate -dx. x33x The partial fraction...
Consider the following events: 1. A petty cash fund of $200 was established on April 1, Year 1. 2. Employees were reimbursed when they presented petty cash vouchers to the petty cash custodian. 3. On...
A line l passes through the points with coordinates (0, 5) and (6, 7). a. Find the gradient of the line. b. Find an equation of the line in the form ax + by + c = 0.
The Mystic Coffee Shop blends coffee on the premises for its customers. It sells three basic blends in one-pound bags: Special, Mountain Dark, and Mill Regular. It uses four different types of coffee...
A small metal-parts shop contains three machinesa drill press, a lathe, and a grinderand has three operators, each certified to work on all three machines. However, each operator performs better on...
A small metal-parts shop contains three machinesa drill press, a lathe, and a grinderand has three operators, each certified to work on all three machines. However, each operator performs better on...
Ventaz Corp manufactures small windows for back yard sheds. Historically, its demand has ranged from 30 to 50 windows per day with an average of 4646. Alex is one of the production workers and he...
Which of the following statements is not true regarding the $500 credit for dependent other than a qualifying child credit. Cannot be claimed on the same tax return if the child tax credit is also...
Grind Co. is considering replacing an existing machine. The new machine is expected to reduce labor costs by $127,000 per year for 5 years. Depreciation on the new machine is $57,000 compared with...

Which of the following possible responses by a customer who is faced with a stockout is the

Question:

Step by Step Answer:

a Lose ...View the full answer

Operations Management

Students also viewed these Business questions