Dan Thompson had a major problem and a decision to make. He needed to satisfy the grievances

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Dan Thompson had a major problem and a decision to make. He needed to satisfy the grievances of his technicians but did not have sufficient information or insight to do so. He went to Marty Harris, who could have heard him out and joined in reducing the dissonance among these critical workers. Was Marty’s answer to go by the book and change nothing (for safety and cost saving sake), repeated by Dan, a hidden cause of Harry’s lapse?

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Organizational Behavior

ISBN: 978-1119441304

5th Edition

Authors: Michael A. Hitt

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