What should an organization do to improve its culture of open communication?

Healthcare organizations have invested in many tools to promote patient safety, but are they effective without good communication skills? Checklists, handoff protocols, warning systems, severity indexes, and other tools alone may not address the patient safety issues that face our healthcare system.
Nurses, especially in critical care areas, are confronted by these challenges daily. Often, because of the political and emotional stress that occurs when nurses raise issues with physicians, the resulting silence “undermines the effectiveness of current safety tools.” The choice to avoid a conversation can create organizational silence that leads to unfavorable results.
A 2010 study conducted by VitalSmarts, the American Association of Critical-Care Nurses, and the Association of periOperative Registered Nurses showed that more than half of nurses had experienced situations in which they felt unsafe to speak up or unable to get others to listen to them, with almost 20 percent encountering this situation multiple times a month. The incidents fell into three general categories: dangerous shortcuts, displays of incompetence, and demonstrations of disrespect. These issues were reported by more than 80 percent of nurses.