1 Select four organisations in the same sector, such as four food outlets, pubs or libraries, and...

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1 Select four organisations in the same sector, such as four food outlets, pubs or libraries, and assess their relative positions in terms of their outcomes and experiences. How well does this fi t with their respective strategies?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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