1 What is the dominant culture of your service management approach? Is it capability- or commodity-based? Are...

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1 What is the dominant culture of your service management approach? Is it capability- or commodity-based? Are there any people and activities that do not fi t with this culture?

How well are they managed?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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Question Posted: Sep 20, 2024 05:00 AM

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1 What is the dominant culture of your service management approach? Is it capability- or commodity-based? Are...

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Service Operations Management Improving Service Delivery

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