1 When was the last time your organisation carried out a detailed study of customer satisfaction? Assess...

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1 When was the last time your organisation carried out a detailed study of customer satisfaction? Assess the methods used and, more importantly, the impact of the exercise.

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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Question Posted: Sep 20, 2024 05:00 AM

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1 When was the last time your organisation carried out a detailed study of customer satisfaction? Assess the methods used and, more importantly, the impact of the exercise.
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1 When was the last time your organisation carried out a detailed study of customer satisfaction? Assess...

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Service Operations Management Improving Service Delivery

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