2 Explain why some organisations complaint processes, though intent on satisfying customers, tend to lead to dissatisfaction.

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2 Explain why some organisations’ complaint processes, though intent on satisfying customers, tend to lead to dissatisfaction.

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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Question Posted: Sep 19, 2024 06:01 AM

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2 Explain why some organisations complaint processes, though intent on satisfying customers, tend to lead to dissatisfaction.
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2 Explain why some organisations complaint processes, though intent on satisfying customers, tend to lead to dissatisfaction.

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Service Operations Management Improving Service Delivery

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