2 Which elements of the cultural web can operations managers infl uence? Interview a service operations manager
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2 Which elements of the cultural web can operations managers infl uence? Interview a service operations manager and ask how they can infl uence the organisation’s culture in order to provide better service.
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Related Book For 
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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