3 What are the reasons for gaps between customer perceptions of service and their expectations? How can

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3 What are the reasons for gaps between customer perceptions of service and their expectations? How can they be closed?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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Question Posted: Sep 20, 2024 05:00 AM

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3 What are the reasons for gaps between customer perceptions of service and their expectations? How can they be closed?
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3 What are the reasons for gaps between customer perceptions of service and their expectations? How can

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Service Operations Management Improving Service Delivery

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