4 Do you understand the zone of tolerance for your service delivery? Are customer expectations sometimes fuzzy?

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4 Do you understand the zone of tolerance for your service delivery? Are customer expectations sometimes fuzzy? What guidance and/or resource is required to clarify these expectations?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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Question Posted: Sep 20, 2024 05:00 AM

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4 Do you understand the zone of tolerance for your service delivery? Are customer expectations sometimes fuzzy?

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Service Operations Management Improving Service Delivery

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