Consider three services: first, a business servicing heating, ventilation and air-conditioning facilities; second, an emergency plumbing service;

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Consider three services: first, a business servicing heating, ventilation and air-conditioning facilities;

second, an emergency plumbing service; and third, a disaster emergency charity. Again, using Figure 1.3, how does each service fit on the IHIP scales?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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