Re-read the Operations in practice example Ryanair reforms its view of service quality. What does this example

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Re-read the ‘Operations in practice’ example ‘Ryanair reforms its view of service quality’. What does this example tell us about the trade-off between service quality and cost? L025

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Operations Management

ISBN: 9781292254036

9th Edition

Authors: Slack, Prof Nigel, Brandon Jones, Prof Alistair

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