Questions and Answers of Introduction To Healthcare Quality Management

Explain why active listening is key to effective communication. Offer two examples to illustrate.
What is the problem in this scenario?
Indicate how the five conflict-management styles may help or hinder conflict resolution between Wardlaw and Harriet.
Which conflict-management style(s) would you recommend that Wardlaw use when he confronts Harriet?
Assume you are the clinic manager. Identify the problem in this case. What action, if any, should you take? What should you say, if anything, and to whom?
Assume you are Sarah, the other nurse in the clinic. Identify the problem in this case. What action, if any, should you take? What should you say, if anything, and to whom?
Assume you are one of the office assistants. Identify the problem in this case. What action, if any, should you take? What should you say, if anything, and to whom?
Explain the role of teams in healthcare organizations
Describe the importance of effective teams to patients and staff members
Evaluate the impact of organizational culture on team success
Identify characteristics of effective teams
Understand the concept of groupthink
Evaluate how peer review and teamwork help bring about better patient care
Do team members focus on the patient as their first priority?
Have the members established common goals regarding patient outcomes?
Do the members understand the roles of other team members from different professions?
Do the members have confidence in each other's abilities?
Are members flexible in their roles to accommodate team goals?
Do the members share group norms and expectations?
Do they deal with conflict among themselves?
Do members communicate freely among themselves?
Do team members share responsibility for actions made by the team?
Do the members evaluate themselves and their team performance?
Explain how the virtual meetings allow for team development at MedMan.
Explain how the blog post, “We're Becoming Too Safe,” illustrates the MedMan culture.
MedMan was founded in 1977 and remains a successful business to date. Why do you think MedMan enjoys such success with its clients? Refer to the MedMan Medical Management website, www.medman.com, as
Think of a team you have been a part of (e.g., a sports team or musical group). With reference to Hellriegel and Slocum (2003) and the Academic Health Center Task Force on Interdisciplinary Health
When is an authoritarian leadership style more effective for teams? A democratic style of leadership? A laissez-faire style? Which do you think is more appropriate for teams dedicated to healthcare
The mini case, “MedMan and Its Cultural Climate,” quoted from two e-mailed questions.Conduct your own research. How would you respond to these e-mails? Interview local clinic or hospital
Explain why effective teams are important for better outcomes. Give an example to illustrate.
This chapter's discussion of groupthink presented a case in which the healthcare team did not pay attention to the wife's concerns. Why do you think they did not listen to her?
What do you think Leslie should say to the board members when she meets with them?
With reference to the concept of groupthink, how do you think the board made the decisions Leslie is questioning?
What will the repercussions be if the board members go unchecked? What do you think will happen to staff–physician relations?
What advice would you offer Grace regarding who should be on this team? What advice would you offer regarding the team's forming phase?
How should the team evaluate its own performance?
How should Grace evaluate the team's performance?
Explain the significance of effective decision-making to get things done
Discuss and apply the decision-making process
Explain the critical role of ethics in decision-making
Evaluate your decision-making skills
Explain the significance of effective delegation to get things done
Explain why it is often difficult to delegate
Define the “Four Rights” approach to delegation
Explain the significance of time management for getting things done
Have you accurately defined the problem?
How would you define the problem if you stood on the other side of the fence?
How did this situation occur in the first place?
To whom and to what do you give your loyalty as a person and as a member of the corporation?
How does this intention compare with the probable results?
Whom could your decision or action injure?
Can you discuss the decision with the affected parties before making the decision?
Are you confident that your decision will be as valid over a long period of time as it seems now?
Could you discuss without qualm your decision or action to your boss, your CEO, the board of directors, your family, and society as a whole?
What is the symbolic potential of your action, if understood? If misunderstood?
Under what conditions would you allow exceptions to your stance?
With reference to the rational decision-making model, identify the problem in this mini case.
What options would you recommend to address the problem identified? Based on these options, make a recommendation to Sue. Explain why you recommended what you did.
How could the chapter discussion about time management and life balance have influenced your thoughts about your answers to questions 1 and 2 for this mini case?
Evaluate this statement: The value of a manager lies in the quality of the decisions he makes.Consider an example from your own work experience that illustrates the importance of quality decisions.
Keep a time inventory log for a week. Analyze how you spent your time. What are some ideas specific to you for making better use of your time?
In the section on time management, we discussed the notion that balancing our physical, emotional, mental, and spiritual energies offers positive outcomes (Schwartz and McCarthy 2010). Tony Schwartz
This chapter's opening case study lists several options Robin could have considered regarding what to do about Jay. Would you have chosen the same option Robin did? Why or why not?
Explain why time management is an important skill to master. Offer an example to illustrate its importance.
What did Alicia “get”? What was Cal's purpose for the sand and rocks demonstration?
Why is it important to plan for the bigger projects first and then the smaller ones?
Do you think Carla is a good practice manager? Why or why not?
Consider the signs that Daft (1991) lists regarding difficulty delegating. Does Carla seem to have difficulty with delegating?
With the information provided, how can Carla become a better practice manager? What would you recommend she do to retain good staff members at the practice?
What was the gist of the conflict surrounding Bentley's admission to Mountain State Hospital?Identify the stakeholders involved and their positions regarding whether or not Bentley should be removed
In his effort to balance the competing interests of public safety with Bentley's rights as a citizen and potential patient, do you think the judge acted wisely in relocating Bentley from the state
Although they could provide the psychiatric care Bentley desperately needed, why did the medical staff object to his admission to Mountain State Hospital? In view of their commitment to the
Do you recommend Allred admit Bentley? Why or why not?
What is the role of ethics for Allred as he makes his decision?
Have you defined the problem correctly?
How did we get to this point in the first place?
What are the short- and long-term implications of your potential decision(s)?
What are the legal and ethical frameworks for your position?
What strategic, operational, human resources, or quality/safety considerations affect your potential decisions/positions?
Under what conditions would you allow exceptions to your positions?
Do you think Ruby violated HIPAA rules? Why or why not?
What action, if any, should Ruby and the attorney take at this time?
Why do you think the people in the chapter's opening case study dread being on the ethics committee? How would you feel if you were appointed to your organization's ethics committee?
If you were the new director of operations, what would your goal be for this first committee meeting? How would you deal with the committee members’ comments?
Think about the list of four clinical ethical principles and then about the list of four principles for healthcare managers. Is there any overlap between the two lists? What do the two lists have in
Discuss sources of healthcare funding
Discuss how insurance works
Understand the importance of public insurance programs
Identify specific types of budgets
Illustrate managers’ use of budgets in the planning process
Explain the use of budgets as a control mechanism
Considering what has happened in the past two years and knowing that the goal is to have the center fully staffed, fill in the budget numbers for salaries, professional development, material and
What increase, if any, would you propose for the center?
Why did you propose what you proposed?
Do you think you could defend your budget effectively?
With reference to the budget presented in exhibit 11.2, construct an incremental budget for the wellness center. What percentage increase/decrease did you select? Defend your choice. Now, with
Offer three examples of direct and indirect costs in a healthcare facility. Why is it important to differentiate between the two?
Refer to the following list and identify whether the cost is fixed or variable. If you were trying to contain costs, which set of costs would you try to reduce first? Why?• Costs of tongue
Research what percentage of the average hospital budget is funded by Medicare and by Medicaid.What are these figures? Why are they important?
Find an example of a healthcare organization's budget. Get the mission statement for that same organization. How does the budget support the mission statement?

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