Questions and Answers of Introduction To Healthcare Quality Management

Define basic principles of federal laws regarding human resources
Describe employee rights and responsibilities in the healthcare environment
Describe the issue of sexual harassment in the workplace
Evaluate the significance of organizational fit in hiring
Explain the job description role in the hiring process
Identify retention and discuss current retention issues in healthcare organizations
Describe the performance evaluation process
Explain the HR termination process and consider key factors involved in the process
What employee responsibilities did Puppala violate in this mini case?
What would you recommend Northwestern do regarding its working relationship with Puppala?Explain your reasoning.
How does hiring according to person–organization fit play into your answers to questions 1 and 2?
The Age Discrimination in Employment Act of 1967 prohibits age discrimination for workers 40 years or older. In the example discussed earlier in the chapter, Hawaii Healthcare Professionals was
Thinking back to the case study from the beginning of the chapter, what would you have recommended that the hiring team ask Dr. Fox during his interview to assess his level of professionalism? Keep
Offer suggestions to a manager who is dealing with a sexual harassment allegation pertaining to one of his employees against another. Whom should the manager contact, and what should the manager
Identify the problem for each case.
Offer a list of options that might address the problem.
Recommend a solution to the problem you identified.
Discuss several different planning models
Understand the difference between strategy identification and strategy implementation
Understand the importance of organizational mission, vision, and values
Explain the difference between a strategic plan and an operating plan
Distinguish between strategy and marketing
Understand key markets for healthcare providers
Understand important communication techniques in marketing
What should our financial targets be?
What resources are/will be available?
What are some of the multiple scenarios that may play out?
What is the relationship between strategy and marketing? Is it possible to have a good strategy and poor marketing results? What about the other way around? Is it possible to have good marketing with
How do you see strategic planning as helpful to the overall healthcare system?
Dig deeper into the Wellbe Hospital scenario from the case study. What would you look for in establishing a clinic in Shaleville? What criteria would you use to move ahead? How would you market the
Select a healthcare organization you know. Create a questionnaire you might use to help inform a SWOT analysis of that organization.
Using the same healthcare organization, perform that SWOT analysis. You might not have access to all the information you need for the strengths and weaknesses sections, so you may have to rely on
Explain and apply a standard, three-step approach to assessment
Discuss the importance of benchmarking and best practices
Describe root cause analysis
Understand program assessment tools used in both management and clinical settings
What common ground do you think Disney shares with Walter Reed?
How would you recommend that Walter Reed Army Medical Center evaluate the program's outcomes for the treatment of veterans?
Provide a healthcare management example of benchmarking. Where could the benchmarking information be found for your example?
The beginning of this chapter states that although the standard assessment process might look simple on paper, it is complex and often hard to implement in healthcare settings. What specific factors
Provide an example of best practices. Where could “best practice” information be found for your example?
Explain the history of health information technology (HIT) adoption in the United States
Define the electronic health record (EHR)
Evaluate the benefits and issues surrounding health information technologies
Describe the Health Insurance Portability and Accountability Act (HIPAA)
Explain how information technology supports organizational goals
Identify the security breach in this mini case. Consider the issue of the radiological technologist's access to the radiologists’ passwords in your response.
Assume you are a healthcare manager at Perry. What corrective plan would you introduce to ensure an event like this does not occur again?
The falsified mammogram actions were discovered by chance. How could an in-house audit have identified the radiologic technologist's actions sooner? How might the radiologists have noticed they were
The case study at the beginning of this chapter introduced a patient who was asked to show identification at Memorial Hermann Health System, and she produced a fake driver's license.Criticism and
Contact your local hospital or healthcare center and ask to interview personnel associated with its disaster plan. How have they prepared to protect patient health information during a disaster?How
Reflect on the comment made by the director of development and community relations in Vermont regarding the hospital's need to rely on the honor system for PHI confidentiality. List three actions
Offer examples to illustrate how Lee's recommendations could be put into action.
With reference to the information provided in the chapter, discuss examples of how snooping may be addressed. Describe, for example, what you as a healthcare manager could do regarding policies and
Conduct an Internet search with the terms “HIPAA” and “snooping.” Read in detail about one case you find. What do you think healthcare managers in that case might have done to prevent the
identify ways managers can assist in improving patient safety.AppendixLO1
describe reactive and proactive patient safety improvement models, and AppendixLO1
differentiate characteristics of high-reliability organizations, AppendixLO1
explain types of human errors and error causes, AppendixLO1
recognize what tools are best to use at each step of an improvement project.AppendixLO1
differentiate how, when, and why to use common improvement tools;AppendixLO1
describe the role of managers in team decision making;AppendixLO1
identify strategies for creating improvement project teams;AppendixLO1
identify common pitfalls associated with reporting and analyzing measurement data.AppendixLO1
use descriptive analytics to understand current performance, and AppendixLO1
apply graphical methods for reporting measurement data, AppendixLO1
describe basic concepts of healthcare data analytics, AppendixLO1
identify sources of comparative performance data for health services organizations.AppendixLO1
explain how performance measurement fits into the quality continuum, AppendixLO1
distinguish types of measures and comprehensive measurement sets, AppendixLO1
describe how managers use measurement for performance management purposes, AppendixLO1
judge the advantages and disadvantages of different types of goal statements.AppendixLO1
recognize the linkage between goal statements and attainment of desired improvements, and AppendixLO1
identify various mental models about goals, AppendixLO1
appreciate the impact of establishing goals in complex systems, AppendixLO1
explain why organizational context should be considered when setting goals.AppendixLO1
distinguish the relationships between purpose, desired results, measures of results, interventions, and improvement goals; and AppendixLO1
appreciate how the purpose principle can aid managers in problem solving;AppendixLO1
link the role of mission, vision, and context to organizational results;AppendixLO1
identify evidence-based strategies for improving collaboration and teamwork.AppendixLO1
describe the importance of purposeful team design on organizational results;AppendixLO1
recognize mental models about teams and the manager’s role in team effectiveness;AppendixLO1
describe why collaboration and teamwork are essential to quality health services delivery;AppendixLO1
describe components of a culture of accountability.AppendixLO1
recognize characteristics of a culture of high reliability; and AppendixLO1
identify elements of a culture of continuous improvement;AppendixLO1
describe the influence of organizational culture on healthcare quality;AppendixLO1
apply learning strategies to better understand how systemic structures affect performance.AppendixLO1
identify the influence of mental models on managerial behaviors, decisions, and effectiveness; and AppendixLO1
describe how an understanding of systemic structure guides managerial questions about performance problems;AppendixLO1
explain systemic structure from the perspective of the iceberg metaphor;AppendixLO1
describe the influence of dynamic complexity and system relationships on managerial decision making.AppendixLO1
explain how parts of the health services delivery system are interconnected, and AppendixLO1
identify system characteristics that contribute to dynamic complexity, AppendixLO1
discuss different types of systems and the role of systems thinking, AppendixLO1
identify resources to maintain current knowledge about policy changes, new initiatives, and updates on current initiatives.AppendixLO1
recognize how public and private policies encourage quality improvement at the organizational, community, and national levels; and AppendixLO1
describe the types of oversight organizations that influence healthcare quality;AppendixLO1
recognize management practices and traits as organizations mature along the quality continuum.AppendixLO1
differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles; and AppendixLO1

Showing 200 - 300 of 793