1. Decision support systems are useful in assisting employees in processing complex business transactions.

a) False

b) True:

2. Operational databases contain both internal and external information that is required by decision support systems.

a) False:

b) True

3. Which of the following is not a phase in the decision making process?

a. Awareness

b. Analysis

c. Crossover

d. Implementation

e. None of the above

4. A common procedure in the decision making process is the development of alternatives.

a) False

b) True

5. Decision making is a linear process.

a) False

b) True

6. Structured decision making situations are characterized by high levels of uncertainty.

a) False

b) True

7. Structured decision making situations can be programmed to ensure a predictable outcome.

a) False

b) True

8. Unstructured decision making situations are generally more complex than structured decision making situations

a) False

b) True.

9. Satisficing refers to the procedure of selecting the best alternative

a) True.

b) False

10. Which of the following types of systems is used to analyze spatial information?

a. Expert system

b. Neural network

c. Geographic information system

d. Genetic algorithm

e. None of the above