Question: Evaluate Two New Assessment Methods for Selecting Telephone Customer Service Representatives How do you interpret the reliability results for the clerical test and work sample?

Evaluate Two New Assessment Methods for Selecting Telephone Customer Service Representatives

How do you interpret the reliability results for the clerical test and work sample? Are they favorable enough for the company to consider using them “for keeps” in selecting job applicants?

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How do you interpret the reliability results for the clerical test and work sample? Are they favorable enough for the company to consider using them for keeps in selecting job applicants?

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