Richie’s Diner is a 1950s style restaurant chain with locations throughout southern California; you can learn more about them at www. richiesdiner.com/. Richie’s has a fairly standard process for serving food that goes something like this:

1. Seat customers.

2. Give each customer a menu.

3. Take the customer’s drink order.

4. Take the customer’s food order.

5. Prepare the food.

6. Deliver the food to the table.

7. Present the bill at the end of the meal.

8. Collect payment.

Servers record drink and food orders on paper; the kitchen uses those orders to prepare the food. Servers use copies of the orders to prepare the bill. Customers are supposed to pay at the cash register, but many give their credit card or cash to the server for processing.

Required:

Consider the five business processes. Which one best applies to the activities described? Why?