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1 - 2 2 Self - Assessment ( Question 1 6 / 2 0 ) Question 1 6 What is the last step of conflict

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What is the last step of conflict diagnosis?

a Choose a dispute resolution process

b Assess the negotiation styles of the participants

c Analyze each participant's level of power

d Develop a BATNA

e Leave blank for now. I'll submit my answer later.

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