1. An overview of Novotel Sydney darling harbour, including its chain, brand, mission, vision, values, public room rates range, star rating, and ratings across different websites such as Google, TripAdvisor, Booking.com, and Expedia.com.

2. An analysis of the property's guest services based on the websites guests' online negative reviews by identifying:

- Specific accommodation issues that you think may have caused such negative reviews. (You must include screenshots of the reviews to support your analysis).

- Key operational reasons behind why such accommodation issues may have occurred (Provide reasoning behind your thoughts).