1. Define 'Systems' approach in communication skills. 2. What are all the different types of non-verbal communication forms available? 3. List down the key factors to be considered in gestures in a communication. 4. List down any five key principles of business letter writing. 5. How can visual aids acts as a great support in presentation? 6. Explain the way in which overcoming the barriers in a successful manner. 7. Explain the role of beliefs, customs and attitude in communication 8. Describe the principles to be kept in mind while drafting letters of complaint claims