1. Describe how you would monitor the work hours of the driverftour guide and tl efficiency involved in those hours - this would also mean you need to identify relevant problems associated with adjusting staff levels to attain the requested improvement 2. Show what consultative process was used to allow for procedures and systems (including rosters new or amended service provisions) to be adjusted. Show that in this area, quality assurances can be given so that customers will not be affected and indicate the time frame involved in your change 3. List the measures taken to ensure functional clean vehicles, and prevention of hygiene issues 4. In your new plan, you must show the delegation process that will be involved. Will you need new job specications to be written? If so, how many? 5. Will training be necessary to accommodate the new jobs if this is the option you recommend the owners to take? Estimate a budget for retraining should it be HECERQHT'V