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1. Describe the role of a TPS, MIS, DSS and EIS in a service organization and their interrelationships. Use a specific service organization while explaining

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1. Describe the role of a TPS, MIS, DSS and EIS in a service organization and their interrelationships. Use a specific service organization while explaining these concepts. Failing to associate your answer with an organization costs you 75% of the question's mark. (5 Marks) 2. Define ERP, describe its functions, and discuss the advantages that adopting an ERP brings to organizations. (5 Marks) 3. What are the challenges of implementing ERP systems? (5 Marks) 4. Highlight the differences between ERP configuration, customization, and bestof-breed implementation strategies

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