$1.$ Draw an overall process map of the Oz Box rental and servicing process.

$2.$ What was the average time spent by a box in each buffer last year?

$3.$ What utilization did Oz achieve last year? $($Utilization $=$ number of boxes on rent $/$ number ofunits owned by Oz$.)$

$4.$ What was Oz's weekly profit last year? $($Profit $=$ revenues $-$ variable costs $-$ depreciation, and allfixed costs are ignored. One month is equal to four weeks.$)$

$5.$ What do you think about the marketing team's proposal? Corey Baker's proposal? Be prepared todefend your answer.