1. How do excellent customers, ones who do not abuse return policies, regard what merchants are currently having to face today?

2. Is it unethical for customers to take advantage of returns policies or is this just the cost of doing business today? Is it unethical for companies to take the actions they are taking?

3. What is your appraisal of some of the actions companies must take with respect to their return policies? Are they justified? Is the consumer