1. of their waking hours Individuals spend communicating. 30 percent so percent 70 percent 90 percent 2. When employees are required to communicate grievances to their supervisor, communication is performing a function. Information emotional expression control motivation When communicating, a sender a message and passes the message through a medium or channel. feeds back decodes transfers encodes 4. channels are established by the organization and transmit messages that are related to the professional activities of members. Professional Informal Formal Member 5. communication keeps managers aware of how employees feel about their jobs. OOO Upward Lateral Downward Emotional network is used by self-managed work A(n) teams. wheel ch channel 2 Which is NOT a characteristic of the grapevine? It is not controlled by management It a perceived by most employees as being more believable It largely serves the self-interests of the people within It is a highly accurate source of information 8. Electronic communication includes video conferencing e-ma instant messaging all of the above 9. is an effective computer-aided form of communication, allowing messages to be sent to one or thousands of people simultaneously. Videoconferencing Instant messaging Ema An intranet 10. is the process of organizing and distributing an organization's collective wisdom so the right information gets to the right people at the right time. E- Communication Knowledge management Filtering 11 messages are likely to be complicated and have the potential for misunderstanding. Complicated Routine Nonne Rich 11. messages are likely to be complicated and have the potential for misunderstanding. Complicated Routine Nanroutine Rich 12. refers to the purposeful manipulation of language so that it will be seen more favourably by the receiver. Barrier making Deception Filtering None of the above 13. is a barrier to effective communication - people receiving information tend to project their interests and expectations into communications as they decode them. Information overload Selective perception Fitering Language 14. A fear of speaking in front of groups or to other people is known as Rear of speaking speaking photo selective perception communication apprehension 15. According to author Deborah Tannen, men use talk to emphasize while women use it to create status, connection closeness, emotion intimacy, independence afiliation, power