1) Referring to the Core Practices Observation Sheet and the Process Flow Observation Sheet, answer the question

• Why are the behaviors listed on these sheets important in facilitation? Describe three examples from the lists in detail to support your answer.

2) Referring to the Team Stages - Forming, Storming, Norming, Performing, Adjourning, answer the question

• In your own words, describe how teams develop through each of the stages. Use an example from your own experience to support your answer.

Core Practices Observation Sheet Facilitator: Behaviors that help listens actively maintains eye contact _ helps identify needs gets buy-in surfaces concerns defines problems brings everyone into the discussion uses good body language and intonation paraphrases continuously accepts and uses feedback checks time and pace _ provides useful feedback monitors and adjusts the process asks relevant, probing questions _ keeps an open attitude stays neutral offers helpful suggestions is optimistic and positive manages conflict well takes a problem-solving approach stays focused on process ping-pongs ideas around makes accurate notes that reflect the discussion effectively uses humor looks calm and pleasant is flexible about changing the approach used skillfully summarizes what is said knows when to stop Additional Observations: Behaviors that hinder is oblivious to group needs no follow-up on concerns poor listening strays into content loses track of key ideas makes poor notes ignores conflicts provides no alternatives for structuring the discussion gets defensive doesn't paraphrase enough _lets a few people dominate _never checks how it's going is the center of attention lets the group get sidetracked projects a poor image uses negative or sarcastic tone talks too much _puts people down doesn't know when to stop