• 1^st Diagnose: the situation
• Then find the Parts: Of the Communication Process that contributed to the problem.
• Then Comment: Use alphabetical order on each of these a.-b.-c.-d.-e.-f.-g.-h

Comment on each area

• Then: Suggest a remedy for each problem you identify.

a. Sender: Did the wrong person send the message?

b. Encoding: Did the sender se words or nonverbal cues that were confusing, inappropriate, or irrelevant?

c. Message: Was the message too short or too long?

Were there too many messages?

Was the timing wrong?

d. Channel: Was the most appropriate channel chosen?

e. Receiver: Was there no receiver at all?

Was the message poorly formulated for the person/s at whom it was

aimed?

Was it received by the wrong person?

f. Decoding: Did the receiver read in meanings that were not intended?

g. Feedback: How did the feedback affect the sender?

Did the feedback help or hinder shared understanding?

h. Noise: In which ways did environmental, physiological, or psychological noise

distract the message? Provide a specific example.