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1 . We learned in ISE 5 1 5 that a TPM project, to be successful, should be able to understand and capture the Voice

1. We learned in ISE515 that a TPM project, to be successful, should be able to understand and capture the Voice of Customer (VOC), convert it to Critical To Quality (CTQ), and then translate to clear and concise S.M.A.R.T. project description, at the initiation phase. After reading the Boeing 787 Dreamliner case, do you think Dreamliner was a good-fit TPM project, to begin with? Did Boeing follow this path to launch the project? Do you think it started as a SMART project?
Note: Provide direct evidence from the case for each part: VOCCTQSMART

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