1. What are knowledge workers? What skills do they possess? Why are they important to organizations?

2. Explain the difference between the functional view and the process view of organizations. Why is the process view important today?

3. What are some of the key business processes in an organization? Do - all companies have the same key processes? Why or why not?

4. What is a common organizational structure? Why did this structure evolve? What are the benefits of such a structure?

5. There are three key processes-procurement, fulfillment, and production. There are a number of other processes in an organization, such as those related to product development, and managing people. Identify one additional process that is typical in organizations. You may consider an organization you have worked in or the educational institution you are attending. For the process provide the following: (a) A brief description of the process (b) The purpose or desired outcome (c) Steps in the process and the person and functional area responsible for completing the step (d) Data, documents, and information flows associated with the process (e) The types of inefficiencies (delays, etc.) associated with the manual execution of this process (f) The role of enterprise systems in supporting this process

Some possible examples of a process you can use are recruitment, employee onboarding.