1. What are the necessary components of making a decision?

1. Reason
2. Options
3. Freedom
4. Criteria
5. Causes
6. System
7. Responsibility
8. Due Diligence

2. What is a good decision?

3. What is the one necessary and critical condition prior to consulting someone in making a decision? Before you try to help, what is the one thing you need to know?

4. What is a system?

5. Why is Zap the Gaps a decision-making "system"? Describe the parts, the relationships, and the whole.

6. What are two alternate decision-making systems?

7. For what reasons should you use a system to make a decision?

1. Credibility
2. Team Cohesion
3. Logic
4. Map
5. Transparency
6. Risk Reduction
7. Reproducible

8. Why practice using a decision-making system?

9. What four market-driven jobs interest you and require good decision-making systems that increase the chance of success, decrease the chance of failure, and encourage commitment to results?

4. • Stewardship of resources

10. What is the role of a performance consultant with regard to decision-making for an organization?

11. What are the similarities and differences between an organization's competitive advantage and a mission statement?

12. How are "business shoulds" or strategic business objectives related to a company's mission/competitive advantage?

13. (2) From project Loyola, indicate which Business Should you selected from the list below and explain how it promotes Loyola's mission.

• 21st-century education
• Relevant and market-driven programs
• Distinctive culture

Mission: Welcome students of diverse backgrounds and prepare them to lead meaningful lives with and for others; to pursue truth, wisdom, and virtue; and to work for a more just world.

14. What are three reasons to measure Business Should outcomes with ratio metrics?

15. Where do changes need to occur to make progress in business outcomes? What needs to change to make progress in business outcomes?

16. What three things can change the results (the is; the individual current performance) of "people shoulds"?

17. In addition to using metrics to measure people's results, what else can management do to facilitate individual performance goals (a.k.a., should people's behaviors)?

18. (2) What are six reasons causes that need to be identified before proposing solutions?

19. (2) If a manager determines that a gap in people's performance is due to the current regiment then a new regiment needs to be attempted. List three regiments that have been successfully used by your professors at Loyola that ensure your ability to competently use a market-driven skill.