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1. What is the arrival rate for each customer? 2. What is the service rate in terms of the number of customers per hour? (Remember

1. What is the arrival rate for each customer? 2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)

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