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1. What is the arrival rate for each customer? 2. What is the service rate in terms of the number of customers per hour? (Remember

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1. What is the arrival rate for each customer? 2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)

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