1. What is the project to execute? (1 Point) Replace Remedy with open source software Integrate Remedy software with existing system Find and purchase new ticketing software Create an integrated IT network 2. What are the two major phases of the Project that should reflect in WBS? (1 Point) Information gathering and Software replacement Information gathering and software purchase There is only one phase of the project, replacement of the software Initiation and Execution { n 3. The ticketing system is about early phase of the project, relates to (1 Point) Problem definition, exploring options, and decision making Project identification and initiation Selection and Implementation of a software Implementing an IT infrastructure 4. What is the main problem to be resolved (1 Point) To train staff on the ticketing system To purchase a new software because old software was expired To fix the ticketing system due to inefficiency To renew the Remedy software 5. How did the project went? (1 Point) Project went smoot because everyone was convinced Project did not went smoot because no one was convinced Project did not went smoot because no one was willing to cooperate Project went smoot because budget and time were enough 6. What are main challenges? (1 Point) Cross departmental communication and no dedicated team Software complexity and Integration challenges Cross departmental disagreement and lack of funds No formal communication system 7. What tools are used for communication? (1 Point) Remedy Software Open Source Software Emails with formal communication system Emails with no formal record 8. What was the proposed project timeline and budget for a software? (1 Point) 1 Year and $ 20000 6 Months and $ 20000 6 to 12 months and No budget 2 Years and No budget 9. Which Software methodology would be more useful? (Choose best statement) (1 Point) Conventional Project Management, All phases are very clear Agile Project management, because scope is not clear and many changes will happen Simple waterfall methodology, because scope is clear but existing system's information gathering is required before installing new software This project does not need any formal project management methodology 10. What is the objective of the project (1 Point) Fix the ticketing system Improve the IT system Create coordination between departments Improve Remedy Software