1. Which of the following is NOT a primary function of operations management? a) Forecasting demand b) Managing inventory c) Designing products and services d) Scheduling production e) Marketing the product or service 2. According to the Law of Diminishing Returns, what happens as you increase one input factor while holding all others constant? a) Output increases at a constant rate. b) Output increases at a decreasing rate. c) Output decreases at a constant rate. d) Output remains constant. e) Output fluctuates unpredictably. 3. Which of the following is NOT a characteristic of a service? a) Intangibility b) Inseparability c) Heterogeneity d) Inventory c) Perishability 4. The process of analyzing and designing the system that creates and delivers a good or service is called: a) Process mapping b) Quality control c) Pacility layout d) Operations strategy e) Project managements