1 You need to follow up the outcomes of Sophie's coaching session. What techniques do you use to evaluate the outcomes of the informal counselling and coaching sessions?

2 What information do you record about Sophie's performance issue and its resolution?

3 Where would you record this information and why do you record it?

4 What techniques do you use in the weeks after coaching is completed to ensure Sophie applies her new skills and knowledge successfully?

5 Sophie has successfully incorporated her new skills and knowledge into her everyday tasks and is now meeting individual performance standards. How do you acknowledge her achievement and encourage her to continue to strive for excellence?