1.A new shopping mall is considering setting up an information desk manned by one employee. Based on information obtained from similar information desks, it is believed that people will arrive at the desk at the rate of 20 per hour. It takes an average of 2 minutes to answer a question. It is assumed that arrivals are Poisson and answer times are exponentially distributed.

a.Find the probability that the employee is idle.

b.Find the average number of people receiving and waiting to receive information.

c.Find the average time a person seeking information spends at the desk.