1.The primary organizational cause for resistance is due to _______. Select one: a. group norms b. fear of unknown c. previous experiences d. inertia

2._____ refers to the process of personal reflection and getting feedback from others. Select one: a. Values clarification b. Assessmentc. Learningd. Double-loop learning

3.Antonio has been through a training to become a visionary leader. He has learned to provide a vision and instill confidence in employees. Based on that training, what else should he do? Select one: a. Create clear reporting structures. b. Motivate employees using rewards and punishment. c. Clearly define and assign tasks. d. Create an environment on teamwork and cooperation.

4. Howard Schultz, CEO of Starbucks created a unique culture that is defined with his statement of Were not in the business of filling bellies. Were in the business of filling souls. What does he mean by that statement and how did he develop employees to be committed to that philosophy?

5. 3M implemented the Six Sigma, a process that relies on precision, consistency and repetition, which transformed the organizations culture. Which type of change best represents the 3M transformation? Select one: a. unplanned b. evolutionary c. revolutionary d. incremental

6. Lui We, president and CEO of XYZ Inc, has just held an inspiring, all-company meeting whereby she outlined a vision and specific issues to achieve the vision. This example is best described as which role of the leader in changing organizational culture? Select one: a. involve people b. communicate priorities c. role model d. allocate resources and rewards

7. In the last stage of change the leaders role is to: Select one: a. coach, train and implement reward systems b. emphasize importance of change and correct course when needed c. help followers realize the need for change d. move forward with change regardless of follower participation or commitment

8. Discuss frame-breaking as relates to types of change

9. _____ provide(s) participants with information about their strengths, weaknesses and information about where they stand in regards to the goals of the leadership program. Select one: a. assessment b. opportunity for practice c. feedback and follow-up d. support from the organization

10. Some research indicates that training programs have traditionally been developed with the white and male majority of organizational leaders in mind. Given that factor how effectively can those programs be applied for women and other minorities? Explain your opinions and provide real world examples to support your positions. 11. Effective leader development programs require all of the following factorsexcept: Select one: a. individual commitment to growth b. organizational commitment and resources c. fit between person and organization

d. opportunities for practice

12. _______ is change that occurs when leaders or followers make a conscious effort to changes in response to a specific pressure or problem.

Select one: a. Planned b. Unplanned c. Revolutionary d. Evolutionary