1.What is the intent and value of using the voice of the customer control limit in a control chart.

2.Using a scenario, describe why would y use the DMAIC verses DMADV methodology for a project.

3.In the context of quality management, how would you use a compliance matrix for evaluation of a process?

4. In the context of Control Charts , what is the Rule of Seven and what would an incidence of this situation imply ?

5. Why would you add relative weights (e.g., 1,3,9) for the connectors in a pillar diagram?

6. How would you use a Pareto chart as part of a quality management process?

7. How would you use a check sheet as a quality management tool??

8. What are two reasons why would you create flow diagram to represent a business process?

9. How would you use the force field analysis tool for quality management??

10. What does the ''red bead experiment '' demonstrate regarding the system, variation, and worker influence on outcomes?