$4.$ Organizational citizenship and commitment

Use your knowledge of organizational citizenship behaviors, counterproductive work behaviors, and organizational commitment to answer the following questions.

happens when employees go above and beyond the call of duty at work. It includes things like helping coworkers and saying positive things about the company.

Athena has a very cool job. She manages six acute care nurses, each of whom works for a wealthy former football player. The nurses generally love their jobs, but Athena would like to make sure the nurses show as much organizational citizenship behavior $($OCB$)$ as possible. She also wants to be sure that the nurses don$$t get exhausted from showing OCBs. Which of the following actions would help Athena to accomplish her goals? Check all that apply.

Find a way to make sure that the nurses have positive experiences while they are at work.

Help the nurses understand that OCBs are the norm for their team.

Encourage the nurses to act as a strong team.

Ask the nurses to identify the things that discourage them the most while working.

Svetlana worked for Blockbuster during the time that it was closing its retail operations. She signed an agreement to stay with her store until it closed in January of $2013.$ Svetlana is honoring that agreement, and she feels that she has an obligation to the company. What type of commitment is Svetlana experiencing?

Affective commitment

Normative commitment

Continuance commitment