5. A small Caribbean airline has been receiving complaints about its airport check-in procedure. You are asked to provide input into the process. You find that they have six people assigned to checking in passengers. 15 marks The steps are: 1. Check documents - 4 minutes 2. Check in, boarding pass - 6 minutes 3. Security check in - 10 minutes 4. Customs preparation - 4 minutes 5. Manual security check - 8 minutes 6. Collect boarding pass - 1 min a) Draw the flow diagram and include cycle times and capacity. b) Where is the bottle neck? c) What is system capacity and efficiency? d) How might you improve the capacity and efficiency without adding more staff? What is your new capacity and efficiency? Where is the bottle neck?