`5 Stages of Design Thinking Findings Reference to this case studies, we had interacted with customers visiting the store. Based on the customers' perspectives and pain 1. Empathise points, a list of key problems was identified through the following steps. We observed the behavior of the customers and engage with their customers. Define the problem. It involves clearly stating the problem that needs 2. Define to be solved. It is important to be as specific as possible when defining the problem, so that the solution can be targeted specifically at solving it. Based on the four Ws-who, what, where, and why To ideate involves generating ideas to solve the problem. This is done through brainstorming and other creative thinking techniques. It is important to generate as many ideas as possible at this stage, as some 3. Ideate of the ideas may not be practical or possible to implement. Team can start to "think outside the box" to identify new solutions to the problem statement you've created, and you can start to look for alternative ways of viewing the problem Prototype involves creating a prototype of the solution. The prototype should be as close to the final solution as possible, so that it can be tested effectively. This method involves producing an early, 4. Prototype inexpensive, and scaled down version of the product in order to reveal any problems with the current design. Team shortlisted 3 prototype. 1. Virtual Queuing System. 2. Online Appointment Booking 3. Balloting Process Test involves testing the prototype with customers. This is done to get feedback on the prototype and to make sure that it meets the needs of the customer. Team decided to test the 3 shortlisted prototype at 5. Test one of their heartland outlet to compare and allow customers to feedback which they prefer. Ask users to talk through their experience. Observe how users react to the system and Ask follow up questions.CaoeSmgy A new collaborative collection by watchmalrers Omega and Swatd'i drew hundreds of people to Swatch outlet: at Ion Orchard and Marina Bay Sands {MES} early on Saturday {March 26]. People arrived at the Swatch store in Ion Drchard's Basement 2 as early as 5.30 am on Saturday, intent on getting their hands on pieces from the new Woollecon. The collection comprises 11 models at $33? each, inspired by the Omega SEEEEI master Moonwatch that sells for a minimum of $3,000. tt's named after planetary bodies. The watches haye bioceramic cases and 1u'elcro straps and come in different colours. Although Swatdw did not state that the watches are limited edition, many were drawn by the opportunity to own an Omegabranded watch at highstreet prices. There was no clear queuing system in place. As a result, the situation heca me an absolute disaster and eyeryone started getting 1yiolent and pushing to hop the line