6. Disney World is the epitome of customer service and empowerment. Empowerment is a religion there. Employees are thoroughly trained and then told that they have the authority to do whatever is necessary to deal with problems on the spot in order to make customers happy. In fact, management interference is discouraged. Based on this information, you know that Disney relies on _ theory to motivate its employees. a. equity b. expectancy c. scientific management d. goal-setting e. motivator-hygiene