A 17 year old male, Danny has been referred to you from a volunteer youth club and has attended an initial appointment with you today. He states to you that his father died when he was 5 and that his mother has had a series of boyfriends, in her life for the past decade. Danny states that for the past 4 years, he has couch surfed at mates places and returned back home to his mother on several occasions, only to find that her current boyfriend at the time becomes resentful of his presence, and ends up abusing him. Danny is observed to be resistant to supports you have tried to offer. He is also observed to be angry and stressed, based on his non verbal behavior in the room (tightly crossed arms, looking downwards constantly, grunting in response to some of your questions). Danny states that he is keen to find independent living in a house or flat but expresses resistance in engaging with supports.

The student demonstrated that he/she is able to:

Develop and

Utilise case management processes in accordance with statutory requirements

The student demonstrated that he/she is able to:

Develop and Utilise case management processes in accordance with statutory requirements

Integrate appropriate cultural considerations into all aspects of case management planning

Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Facilitate information sharing with the client and

Establish an appropriate rapport

Identify client and worker roles, responsibilities, boundaries and processes of service delivery

Agree client and worker roles, responsibilities, boundaries and processes of service delivery

Determine and Agree organisation family and community needs responsibilities and rights

Collaborate with the client to identify strengths abilities and goals and Develop an agreed approach to case management\

Develop a case management plan to reflect initial assessment of needs

Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

Establish processes to monitor Agree on processes to monitor and Change case plan

Identify strategies to deal with complex or high risk situations

Match requirements of case plan to experience

Match requirements of case plan to workload and Match requirements of case plan to geographical location of worker or service provider

Assist clients to set and achieve realistic targets for change or action and Assist clients to take personal responsibility

Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals against service provision against client satisfaction and against stakeholder satisfaction

Assess the need for changes in case plan and Develop strategies for appropriate alternatives for ongoing interventions

Negotiate with relevant parties any proposed changes arising from case review

Document all case work interventions in compliance with evidence based practice and confidentiality requirements

Implement case closure in accordance with organisation procedures