A colleague has asked you for some advice about some situations that have occurred recently in a property management context. They want to know:

What legislation might be relevant for each situation
Whether the legislation is federal or state/territory based
What should have happened in each situation, according to the legislation
Whether there are any ethical issues to consider

When you list the legislation, make sure you include the full title and the year in your answer. You can use dot points or a short paragraph for each situation.

d). A tenant asks how their rights as a consumer are protected when they enter into a tenancy agreement.

e). A landlord wants to find out whether it is reasonable to ask for more than one month's bond for their property because it is a heritage listed cottage with many high value antique features and fittings.

f). A new agent in the workplace is unsure about whether they can offer a 'finders fee' to help locate suitable tenants amongst students at the local university.

g). The receptionist at the colleague's agency has fallen and hurt his back in the hallway because the floor had recently been mopped and no one had put out a sign to say the floor was still wet.