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A key hospital outcome measure of clinical performance is length of stay ( LOS ) that is , the number of days a patient is
A key hospital outcome measure of clinical performance is length of stay LOSthat is the number of days a patient is hospitalized. For patients at one hospital with acute myocardial infarction heart attack the length of stay over the past four years has consistently decreased. The hospital also has data for various treatment options, such as the percentage of patients who received aspirin upon arrival and cardiac medication for left ventricular systolic dysfunction LVSD The data are as follows:Month prior to schedule changeMonth after schedule changeNumber of FlightsNumber of PassengersYearAverage LOS days days days daysAspirin on ArrivalLVSD MedicationUsing passengers per flight as a productivity indicator, comment on the apparent effect of the schedule change.PART ONE: Basic Concepts of OM and Value ChainsIllustrate the interlinking relationships by construct ing scatter charts, using Excel, showing the LOS as a
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