A: The digital communications coordinator at the arena is angry because they were excluded from a department meeting evaluating new vendor proposals. This employee was invited to the meeting but could not attend due to a personal conflict. He is very angry, and in front of everyone, he says the following to you, the supervisor: "The purpose of the meeting was to make a decision as a team. How can we do that when all of us are not present? The meeting should have been rescheduled for a later time when the entire department could attend."

 

B: You are a new Parks and Recreation Manager for a medium-sized market community who inherited an entire team of a dozen (12) individuals that you did not hire. There is one person who won't speak up at your weekly staff meetings, and when you ask him for ideas, he consistently says, "I will get back to you on that. I need time to process." The problem is, he never gets back to you! You are becoming

For each scenario, come up with a script of what you would say to your employee and the actions you believe are necessary to modify his or her behavior.