A VIP wedding is taking place at the hotel this weekend, and the guests are starting to arrive. The General Manager and Director of Sales have briefed all heads of department of the importance of this group, and the specific requirements that must be met to ensure the bride and groom and their guests have a memorable experience. As this is a VIP group, only required staff are aware of the actual guests, as the reservation, group resume etc. all states a pseudo names to protect guest's privacy. There is a new concierge, that has recently started work at the hotel and they are being briefed on some specific requests, their real identities are shared, but they are told to use pseudo names for any correspondence. The new concierge is responsible for organizing, one being the horse & carriage that will transport the couple to the photo shoot in the Botanical Gardens. When they booked, they used the real names in error, not really understanding what was meant by pseudo names and now the hotel is flooded by paparazzi.

A summary report is a short, written communication that will be provided to the General Manager at the conclusion of the presentation (meeting format), which outlines the above findings in more detail.

Introduction (100 words) Summary of the situation (100 words) (what, who, where) Key issues relating to the situation (300 words) (i.e., the guests as well as impact on different departments) Solutions (400 words) (HR manager, rooms division manager, concierge manager v reservation manager), including brief overview frameworks and theories relevant to the context of the rooms divisions; however, these should keepyour audience in mind. Conclusion (100 words) A summary of the key points that have been made in the body ofthe report